1.Return Eligibility
You may request a return or replacement if:
- The wrong product was received.
- The product arrived damaged.
- The product has a manufacturing defect.
- The request is made within 48 hours.
- Proof of purchase is provided.
2.How To Return
To request a return, follow these steps:
- Contact iFOX GSM within 48 hours.
- Provide order number & proof of purchase.
- Include clear photos or videos of the issue.
- Wait for authorization before shipping.
3.Non-Returnable Items
The following items cannot be returned:
- Devices with broken factory seals.
- Electronic boards, ICs, chips & spare parts.
- Software, licenses, activation codes & credits.
- Clearance, promotional, or sale items.
1.Detailed Return Eligibility
You may request a return or replacement under the following conditions:
- Wrong Product: You received an item different from your order.
- Damaged Goods: The product arrived physically damaged.
- Manufacturing Defects: A verified technical defect exists.
- Time Limit: The request must be submitted within 48 hours of receipt.
- Proof: A receipt or valid order confirmation must be provided.
All returned products must meet these conditions:
- Must be kept in their original packaging.
- Must include all accessories, manuals, and supplied items.
- Must not show any signs of misuse, modification, or accidental damage.
2.Manufacturing Defects & Refunds
Manufacturing Defects:
- iFOX GSM will inspect any product reported with a technical defect.
- If the defect is confirmed, we will replace the item with an identical or equivalent product subject to availability.
Refund Policy:
- Refunds are only issued if a replacement is unavailable, the incorrect product cannot be replaced, or the order cannot be fulfilled.
- Approved refunds will be processed back to your original payment method within a reasonable processing period.
- Non-Refundable: Physically damaged, opened, modified, tampered items, or items returned without proof of purchase.
3. Software Products & Return Shipping
Digital & Software Products:
- Due to their nature, all software downloads, activation codes, unlock services, licenses, subscriptions, and digital credits are strictly non-refundable once delivered or activated.
Return Shipping & Inspection:
- Customers are responsible for return shipping costs unless the return is due to our direct error or a confirmed defect.
- Original shipping charges are completely non-refundable.
- We strongly recommend using a trackable shipping service; iFOX GSM is not responsible for items lost or damaged during return transit.
- All returned items undergo inspection. Requests may be declined if items fail to meet the conditions outlined in this policy.